๐๐๐ง ๐๐จ๐ฎ ๐๐ฏ๐ข๐๐๐ง๐๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐ญ๐๐จ๐ฆ๐๐ฌ ๐๐๐ซ๐จ๐ฌ๐ฌ ๐๐๐% ๐จ๐ ๐๐ง๐ญ๐๐ซ๐๐๐ญ๐ข๐จ๐ง๐ฌ?
๐ ๐๐๐ข๐๐๐ก๐๐๐ ๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐ ๐๐ก๐๐ ๐๐๐๐ ๐ค๐๐กโ ๐๐๐๐๐๐๐๐ , ๐๐๐๐๐๐ค๐๐๐๐ ๐๐ ๐ ๐๐๐๐๐๐ ๐๐ ๐ ๐ข๐๐๐๐๐.
They are examining behaviour, vulnerability handling and real outcomes across the full customer journey. Increasingly, ๐กโ๐ ๐๐ข๐๐ ๐ก๐๐๐ ๐๐ ๐๐๐ก ๐คโ๐๐กโ๐๐ ๐ ๐ก๐๐๐๐๐๐๐ ๐๐ฅ๐๐ ๐ก, ๐๐ข๐ก ๐คโ๐๐กโ๐๐ ๐กโ๐๐ฆ ๐๐๐ ๐๐ ๐๐ฃ๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐ก๐๐๐ก๐๐ฆ
across every call, chat, complaint and digital interaction.
For many organisations, traditional sampling models are becoming difficult to defend.
On 11 March 2026, Impetus, in partnership with CCMA Ireland, is hosting an Executive Breakfast Briefingย in Dublin Chamber focused on evidencing customer outcomes in an AI-enabled regulatory environment.
We will examine:
โขย Why sampling-based oversight is under pressure
โขย What regulators and Boards now expect in demonstrating conduct and outcomes
โขย How AI can provide visibility across 100% of customer interactions
โข How unstructured interaction data can be converted into defensible evidence
The session will be led by senior practitioners with deep operational and technology experience:
Annette Hickey, Impetus Equity Partner and former PayPal operations leader
Paul Hennessy, Impetus Equity Partner, formerly of Microsoft and Indeed
Richard Skinner, CEO of Phased AI
This discussion is designed for leaders in CustomerExperience, Operations, Risk and Compliance who carry accountability for conduct, vulnerable customer treatment and regulatory assurance.
๐๐๐ ๐ข๐ฌ๐ญ๐๐ซ ๐ก๐๐ซ๐: https://lnkd.in/dcD5tg3J
Places are limited.
If you are responsible for evidencing standards rather than assuming them, this session will be directly relevant.
๐๐๐จ๐ฎ๐ญ ๐๐ฆ๐ฉ๐๐ญ๐ฎ๐ฌ
Impetus is a senior-led business advisory ๏ฌrm that partners with boards, investors and executive teams during critical periods of organisational change, growth and transition.
Every engagement is led and delivered by seasoned practitioners with proven executive leadership experience, focused on delivery and tangible outcomes.
Schedule a Discovery Call or learn more: www.weareimpetus.com or contact hello@weareimpetus.com.